Terms of service

Terms of Service

Last Updated: 2024/12/07

Welcome to Taty’s Cakes & Cookies (“we”, “us”, or “our”). We operate a small, owner-run bakery business in London, UK, offering a range of baked goods through our Shopify online store. By visiting our website and/or purchasing products from us, you agree to the following terms and conditions. If you do not agree, please refrain from using our website or services.

1. General Information
We provide baked goods, including cookies and stuffed cookies, for customers located in the United Kingdom. Our products are handmade, and availability, pricing, and product descriptions may change without notice.

2. Eligibility & Use of Our Website
You must be at least 18 years old or the age of majority in your jurisdiction to purchase from us. By using our website, you represent that all information you provide is accurate and that you will not use our site or products for any unlawful or prohibited purpose.

3. Product Information & Allergen Notice
We make reasonable efforts to ensure product descriptions, images, and pricing are accurate and up-to-date. However, we cannot guarantee complete accuracy at all times. Our baked goods may contain or come into contact with allergens such as nuts, dairy, wheat, eggs, and soy. It is the customer’s responsibility to review product ingredients and allergen information before purchasing. We are not liable for any adverse reactions resulting from product consumption.

4. Orders, Pricing & Payment
All orders are subject to acceptance and product availability. Prices are listed in GBP and may change at our discretion. Payment must be made at the time of order placement via the payment methods available on our site. If we are unable to fulfill your order (e.g., due to stock issues or other reasons), we will contact you to offer an alternative product or a refund.

5. Shipping & Delivery
We will dispatch orders as indicated on our website. Delivery times are estimates and can vary. We are not liable for delays due to external factors beyond our control, such as courier service issues or postal strikes. If there are any problems with delivery, please contact us promptly so we can help resolve the issue.

6. Returns & Refunds
Due to the perishable nature of our products, returns are generally not possible once an item leaves our premises. However, if you receive damaged or incorrect items, please contact us within 24 hours of receipt at tatyscakeslondon@gmail.com. We may offer a replacement or refund at our discretion. For more details, please see our Refund Policy.

7. Intellectual Property
All content on our website, including text, images, logos, and product descriptions, is owned by or licensed to Taty’s Cakes & Cookies. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our content without our express written consent.

8. Third-Party Tools & Links
Our website may include links to third-party tools or sites. We are not responsible for these external services, and your use of them is at your own risk. Review the third-party’s terms and policies before engaging with their services.

9. Limitation of Liability
We strive to provide high-quality products and services. However, we make no guarantees that our site or products will always be error-free, timely, or uninterrupted. To the fullest extent permitted by UK law, we are not liable for any direct, indirect, or consequential losses arising from the use of our site, products, or services.

10. Indemnification
You agree to indemnify and hold harmless Taty’s Cakes & Cookies, its owner, and any team members from any claims or demands arising out of your violation of these Terms, misuse of our site, or infringement of any rights of another person.

11. Severability
If any part of these Terms is deemed unlawful or unenforceable, that portion shall be considered severed, and the remaining provisions will remain valid and in effect.

12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms
We may update these Terms from time to time by posting the revised version on our website. Your continued use of our site after any changes are posted constitutes acceptance of those changes.

14. Contact Information
For questions, comments, or concerns regarding these Terms, please contact us at:
Taty’s Cakes & Cookies
12 Lionel Road, Eltham, SE9 6DQ, London, United Kingdom
Email: tatyscakeslondon@gmail.com
Phone: +44 7478 641314

Thank you for visiting Taty’s Cakes & Cookies. We appreciate your support of our small business.