FAQ

1 - When do we ship orders?

We dispatch orders from Monday to Thursday via next day delivery within the UK Mainland. Orders placed on Thursday to Sunday will be dispatched on Monday.

2 - How long do the cookies last?

Keep your cookies in an airtight container up to 7 days at room temperature. This excludes the Red Velvet cookies, for these, keep them in the fridge and consume within 5 days.

3 - Can I freeze my cookies?

Yes, you can freeze them up to 90 days. To defrost them thaw your cookie overnight in the fridge.

4 - How do I get the cookies gooey like in the pictures?

For that fresh out of oven experience, we recommend heating the cookies in the oven, preheated oven 200 degrees for about 3-4 minutes. You can also warm them up in the microwave for 10-15 seconds.

5 - what should I do if I have problems with my order?

If you have any problem with your order, please email us on tatyscakeslondon@gmail.com and we’ll gladly assist you.